Finding a good quality roofer is hard to come by these days. Knowing if they’ll have the experience to carry out the work, are reasonably priced, fully insured and will turn up when scheduled are constant concerns we all have.
That’s why at My Trusted Expert we’ve made it our mission to find the one truly exceptional and trusted roofer per town that ticks all the right boxes and are up to date with the very latest building regulations to make sure your job goes smoothly.
They go through our thorough 12 point qualification process to make sure they meet all our expectations which only 5% succeed and once they become our expert we constantly monitor them to ensure they are always delivering to the highest possible standards.
Many roofers charge a flat rate call out charge regardless if they fix your problem or not.
We don’t feel this is right. Why should you have to pay someone to come round and potentially leave you in the same position as you were before they even arrived. It’s not right.
That’s why we’ve made sure all our roofers do not charge a call out fee.
Meaning, they’ll come round to have a look at your problem and if they can fix it they’ll let you know the price to do it and its up to you if you’d like them to go ahead but if they can’t they’ll tell you there and then and you won’t be charged.
The only exception to the rule is for emergency late night call outs. Meaning, if you have a leak and need someone round at midnight to take a look.
Apart from this one exception you should never have to pay a call out fee when using our roofing experts.
Roofers, builders, electricians, plumbers or any type of company that conducts work in a home or commercial space for that matter is required to have Public Liability Insurance.
This covers property related things like a broken window or any damage to your home by the company’s employees. Meaning, if they accidentally damage your wall while constructing their scaffolding or break your chimney whilst replacing a tile, their insurance will cover the cost to put it right and not you or your home insurance.
If the roofer you use doesn’t have this in place you put yourself and family dangerously at risk should something happen while they work on your roof.
That’s why ALL our roofers have a minimum £2 Million Public Liability to ensure your safety.
To verify they have this type of cover, all our roofers have to provide us with their certificate or letter of acknowledgement by their insurer before they become our expert to prove they have public liability insurance and are fully covered.
Surprisingly, there’s no law that requires a roofer to warranty their work for more than 30 days.
However, we believe warranties are a vital part when getting any roofing work done.
Roofers committed to quality workmanship and customer satisfaction should warranty their work for longer which is why we only accept roofers who offer a minimum of 10 years for new roofs.
Plus when supplying a new roof they’ll warranty there work for the whole duration of the manufacturer warranty for the tiles. Meaning, they’ll come out and fix/replace any tile free of charge during the warranty period.
This way you’ll have the confidence of knowing your new roof is built properly and can be assured if any problems do occur, it won’t cost you anything.
We had been trying for weeks to have a hole in our roof mended. We asked for a call back on the Thursday. They called us back within a few minutes and came and fixed our roof Saturday. Will definitely use them for any other roofing repairs
Great service from Alan and his team. Kept us informed throughout. Would rehighly recommend.
Very pleased with the new roof to our extension. Excellent communication - came out quickly to provide a quote - work done speedily and efficiently in very cold weather. Thank you.
Small job fixing ridge tiles. Good quality work, done promptly and at a fair price.
On my journey to find what is the issue with my roof Michael came recommended by another very high ranking professional who deemed its best to get some roof work done before I attempt to clean moss. I have nothing but kind words to describe Michael's professionalism, knowledge and skill. He has a very sharp eye and can pinpoint anything wrong with the roof and is incredibly honest and clear on what options we have on how to attempt to do the work. He provides an update every day on what is done and what is left and is incredibly clean and tidy when doing the work. He has so much compassion of the family situation and provides options for work to be done to suit the family budget. He has been so kind, knowledgeable, and honest with us that he has made something as devastating as roof works in 2 months of moving in, for a first time buyer, something manageable. He is always on time and has prioritised to do work even when the temperatures were below 0 just to make sure our roof wasn't leaking with the bad weather saving us a lot of potential damage. He is very trustworthy and I would recommend him and use him again if needed.
I contacted L&M roofing on Saturday, the problem with the damaged chimney, we met on Sunday, we agreed on the work, on Monday it was already done, before and after photos, efficiently and professionally. Thank you I'm waiting for the first heavy rain 🙂
We lost a tile overnight in the recent storms - gave him a ring when we noticed it (on a wet & windy Saturday) - he was here within the hour and job completed 10mins after arriving. He was almost too embarrassed to charge us - but we were happy to pay for his service (and obviously did). Great guy and a great job done. Highly recommended - and such a nice chap as well. We will definitely use him again.
I can't praise Steve and his team highly enough. Exemplary standard of workmanship, courteous, punctual, tidy, considerate and reasonably priced. The work (replacing soffits, fascias & guttering) was completed on time, on budget and to the highest standard. The site was thoroughly cleaned before they left. I would unreservedly recommend giving Steve the chance to quote for your job and am sure that you won't be sorry.
Very professional, Very happy with the end result. Would recommend 100%
Amazing from start to finish
Would recommend SDB building. Communications are always excellent, and the team deliver high quality works on the promised timescale.
Quick and efficient response to the major issue found when doing work, communications were excellent throughout the work, photos supplied of completed work which is very helpful. While not the cheapest or most expensive, work completed looks 5*, it was not rushed.
I needed some repairs to roof & drainpipes adjusting. Steve came as agreed, gave a competitive quote, was friendly & helpful offering good sound advice. His colleagues tidied up and seem to have resolved the problems. Thank you to him & his colleagues
Very helpful and thorough did a brilliant job and very friendly.. Would definitely use them again highly recommend
The work was delayed by weather but Steve kept me updated, and I was completely happy with end result
Prompt reply and dealt with problem immediately, and corrected problem which was left by original company! Thank you
Steve turned up as promised and the job was carried out quickly and efficiently. I would definitely use again!
Steve and the guys did a great job replacing the valley, installing an eaves tray and felt replacement on the chimney and chimney flaunching to name just a few of the repairs. High quality job - I can tell by the photos they undertook before and after. Reliable time keeping, they worked hard, kept tidy and above all the communication was excellent. I have used them several times before for different building jobs and they always provide a high level of service which is customer focused. Highly recommended.
Great team of guys who responded to our urgent repair needs. Steve was happy to talk us through the issues he could see and the options and costs of correcting them, before starting work, so there were no surprises. Work was completed on time and to a high standard.
Needed a Velux window removed from the roof and also some repairs. Team were professional, efficient and got the job done in a day. Will be using them again and would highly recommend if you need work done
If you are not happy, we will work closely with you and your expert to make things right.