Finding a good quality roofer is hard to come by these days. Knowing if they’ll have the experience to carry out the work, are reasonably priced, fully insured and will turn up when scheduled are constant concerns we all have.
That’s why at My Trusted Expert we’ve made it our mission to find the one truly exceptional and trusted roofer per town that ticks all the right boxes and are up to date with the very latest building regulations to make sure your job goes smoothly.
They go through our thorough 12 point qualification process to make sure they meet all our expectations which only 5% succeed and once they become our expert we constantly monitor them to ensure they are always delivering to the highest possible standards.
Many roofers charge a flat rate call out charge regardless if they fix your problem or not.
We don’t feel this is right. Why should you have to pay someone to come round and potentially leave you in the same position as you were before they even arrived. It’s not right.
That’s why we’ve made sure all our roofers do not charge a call out fee.
Meaning, they’ll come round to have a look at your problem and if they can fix it they’ll let you know the price to do it and its up to you if you’d like them to go ahead but if they can’t they’ll tell you there and then and you won’t be charged.
The only exception to the rule is for emergency late night call outs. Meaning, if you have a leak and need someone round at midnight to take a look.
Apart from this one exception you should never have to pay a call out fee when using our roofing experts.
Roofers, builders, electricians, plumbers or any type of company that conducts work in a home or commercial space for that matter is required to have Public Liability Insurance.
This covers property related things like a broken window or any damage to your home by the company’s employees. Meaning, if they accidentally damage your wall while constructing their scaffolding or break your chimney whilst replacing a tile, their insurance will cover the cost to put it right and not you or your home insurance.
If the roofer you use doesn’t have this in place you put yourself and family dangerously at risk should something happen while they work on your roof.
That’s why ALL our roofers have a minimum £2 Million Public Liability to ensure your safety.
To verify they have this type of cover, all our roofers have to provide us with their certificate or letter of acknowledgement by their insurer before they become our expert to prove they have public liability insurance and are fully covered.
Surprisingly, there’s no law that requires a roofer to warranty their work for more than 30 days.
However, we believe warranties are a vital part when getting any roofing work done.
Roofers committed to quality workmanship and customer satisfaction should warranty their work for longer which is why we only accept roofers who offer a minimum of 10 years for new roofs.
Plus when supplying a new roof they’ll warranty there work for the whole duration of the manufacturer warranty for the tiles. Meaning, they’ll come out and fix/replace any tile free of charge during the warranty period.
This way you’ll have the confidence of knowing your new roof is built properly and can be assured if any problems do occur, it won’t cost you anything.
Warren did a super job for me, sorting out my broken tile and gutters quickly and without fuss. Wouldn't hesitate to use again, thank you.
Warren responded very quickly, was able to come the same day to take a look at and eventually repair a leaky roof. Very knowledgable and professional. And the leak is fixed!
Paul Williams got in touch when he said he would, gave the quote and did the job within reasonable time, somewhat set back by the weather. He was very easy to deal with and responded immediately to my emails. Full marks for that! I will use him again if I have a problem.
Thoroughly recommend Paul. Contacted Paul after another roofer left us with a leaking flat roof and was unable to resolve the issue. Paul replaced the flat roof and no more leak. Would definitely use him again
Could not have asked for a more. They were professional and efficient. Would highly recommend.
After posting the advert for a garage roof that needed a complete overhaul David was able to visit straight away. He was very knowledgeable and talked me through all of the details. Their quote was the most competitive and communication was excellent! The roof was completed to a very high standard and I am very impressed with the company. Would definitely recommend them to friends and family!
Fantastic job! I wouldn't hesitate to hire David and his team again.
5 tiles replaced and gutter work including facias and gutter cleaning. Michael from MK maintenance carried out some work on my mum’s house done a great job and would highly recommend very clean and tidy and we would definitely use for further work and to recommend to family and friends thanks.
Mike did a great job cleaned up well after and disposed of all the rubbish. Will use again and would recommend him to anyone.
We had worked carried out last year that was excellent by Micheal. He was very polite, tidy and reliable. Had a small problem and he came straight out and corrected it. Would definitely recommend.
Michael was quick to investigate and identify the source of my leak and resolved the issue promptly for a very fair price. He was really easy to talk to and I'd highly recommend him to others looking to get roofing work completed!
RFR made the time to come out and inspect the bay roof which had leaked in the previous night following a heavy storm. He explained that it needed a repair not a replacement and set to work straight away. They explained very clearly what needed doing and the the cost involved, which was very reasonable. We were very relieved to say the least, having assumed the roof might need a very costly replacement. We would have been none the wiser had someone confirmed our worse fears. RFR were very honest and helpful and even troubled to advise us on how to make good the damage to the inside decoration. We would not hesitate to use RFR again and can recommend him without reservation.
Saved me from a real emergency. Great care from start to finish. Would highly recommend.
Paul and his team did a first class job after we had been let down by other people. Someone who turns up and does what he says he’ll do. I have no hesitation in recommending this company for any roof repairs.
Michael is very knowledgeable and his advice was invaluable in deciding the best option to repair my ridge tiles on my roof. His quote was very competitive and the standard of his work was very high, moreover he ensured that any mess was tidied up and taken away for disposal. I have not hesitation in recomending MK Maintenance.
Good service kept us informed from start to finish roofers on time and polite
Warren was so professional and helpful. Warren put right our guttering that was done so poorly by a different company. We are extremely happy with the service and wouldn't hesitate to employ him again for future roofing work. Thank you.
Mrs sharon m Brown
Paul Williams responded immediately and visited to survey the job and explained what was required - very friendly chap. A week later I received a quote. My inclination is to take up Paul’s quote but I am ‘still’ waiting for other quotes from other companies before committing myself.
Called on Monday afternoon, Toby came out the next morning and my roof leak was sorted in the afternoon by Mark and Shaun, Thankyou guys for such great service and the price was good too.
If you are not happy, we will work closely with you and your expert to make things right.