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Finding a good quality roofer is hard to come by these days. Knowing if they’ll have the experience to carry out the work, are reasonably priced, fully insured and will turn up when scheduled are constant concerns we all have.
That’s why at My Trusted Expert we’ve made it our mission to find the one truly exceptional and trusted roofer per town that ticks all the right boxes and are up to date with the very latest building regulations to make sure your job goes smoothly.
They go through our thorough 12 point qualification process to make sure they meet all our expectations which only 5% succeed and once they become our expert we constantly monitor them to ensure they are always delivering to the highest possible standards.
Many roofers charge a flat rate call out charge regardless if they fix your problem or not.
We don’t feel this is right. Why should you have to pay someone to come round and potentially leave you in the same position as you were before they even arrived. It’s not right.
That’s why we’ve made sure all our roofers do not charge a call out fee.
Meaning, they’ll come round to have a look at your problem and if they can fix it they’ll let you know the price to do it and its up to you if you’d like them to go ahead but if they can’t they’ll tell you there and then and you won’t be charged.
The only exception to the rule is for emergency late night call outs. Meaning, if you have a leak and need someone round at midnight to take a look.
Apart from this one exception you should never have to pay a call out fee when using our roofing experts.
Roofers, builders, electricians, plumbers or any type of company that conducts work in a home or commercial space for that matter is required to have Public Liability Insurance.
This covers property related things like a broken window or any damage to your home by the company’s employees. Meaning, if they accidentally damage your wall while constructing their scaffolding or break your chimney whilst replacing a tile, their insurance will cover the cost to put it right and not you or your home insurance.
If the roofer you use doesn’t have this in place you put yourself and family dangerously at risk should something happen while they work on your roof.
That’s why ALL our roofers have a minimum £2 Million Public Liability to ensure your safety.
To verify they have this type of cover, all our roofers have to provide us with their certificate or letter of acknowledgement by their insurer before they become our expert to prove they have public liability insurance and are fully covered.
Surprisingly, there’s no law that requires a roofer to warranty their work for more than 30 days.
However, we believe warranties are a vital part when getting any roofing work done.
Roofers committed to quality workmanship and customer satisfaction should warranty their work for longer which is why we only accept roofers who offer a minimum of 10 years for new roofs.
Plus when supplying a new roof they’ll warranty there work for the whole duration of the manufacturer warranty for the tiles. Meaning, they’ll come out and fix/replace any tile free of charge during the warranty period.
This way you’ll have the confidence of knowing your new roof is built properly and can be assured if any problems do occur, it won’t cost you anything.
Each of our skilled experts have gone through a rigorous qualification process where only 5% are accepted.
We've checked all experts pricing are within industry standards so you never have to worry about over paying for your job.
It typically takes no longer than 48 hours for an expert to come out and see you.
Should the expert not live up to your standards, let us know and we'll step in to make sure things get sorted.
We are responsive, 100% human and always go the extra mile for you. Just ping us a message whenever you need us.
All experts have a minimum of £2 Million Property insurance so you are fully protected in the event of an accident.
Friendly and helpful. Kept to appointment arranged. Quoted for work required. Seems very reasonable.
Clarke
Warren was very helpful, knowledgeable and efficient in helping with my roof problem . He arrived same day and was a very reasonable price. Can highly recommend!
Gary Rampton
Paul and his team did an excellent job on our roof repairing storm damage and fitting dry ridge and verge systems. He is very knowledgeable and uses top quality materials. He is also friendly and polite. I would have no hesitation in recommending him to friends and family.
Andrew S.
Mark did a great job and handled everything professionally- wasn’t the cheapest but price was reasonable . A proper quote rather than a verbal estimate. Will definitely definitely use him again.
Michael Lee
I made contact with Ashley after suffering roof damage during the recent storms. I was asked to send a photo of the damage and he responded with an estimate, which I accepted. Within two days he came as promised and made a very good repair to damaged roof tiles. My neighbours all agree that his work looks excellent.
David Rivett
Fantastic service, we had an emergency that although couldn’t be fully resolved immediately, they made sure it was watertight in the meantime. Now the job is finished and I am so pleased. Would recommend these experienced knowledgeable and nice guys to any one for their services. Thanks!
Emmy Callaghan
The service from Mark was first class. We received a quote for the repair work required as a result of storm Eunice the same day I requested his roofing repair service. He visited and completed the necessary work the next day.
David Funge
100% happy . Mark and Ashley were excellent very fast responding to our call after storm Eunice . They have high standards of workmanship are trustworthy and friendly deserve all praise given. Will be our chosen business for any future work.
David Hodgkin
We phoned Micheal on a Friday evening, he come out Saturday Morning at 9.30, we had a few roof tiles slip, he did the work, to a high standard, he even removed some moss what was sitting on the top guttering, which could of caused another problem, Michael is a Calm , easy to talk to man, who listens , he also tells you , what the problem is , how his going to fix it, and a very reasonable price. I will definitely recommend him to anyone. His already done my neighbours slipped tiles.
Mandy Walsh
Good efficient service but at a price!
Robin Hind
Paul is a really nice guy. He gave a sensible quote for the job and stuck to it. He carried out the work on the day and time that he'd promised. Everything quoted for was carried out to the letter and the site was left clean and tidy.
Paul Adams
Very prompt and quick service. All work carried out as per quote within a few days. Would recommend.
Beverley Sinden
Excellent service
Trevor
Michael was there when I needed my roof fixed, he came round in short notice gave me a price and was there fixing the leak whilst I was sleeping after my nightshift, when I awoke the job was done, I hope Michael will be there for me again if I need him in the future. I would definitely recommend him to friends and family. He is a good and reliable honest tradesman.
Steve
Cannot fault the work done on the roof. The men who carried out our roof repair and maintenance did so to a very high standard.
Neil Mousley
Warren did a super job for me, sorting out my broken tile and gutters quickly and without fuss. Wouldn't hesitate to use again, thank you.
Lesley R
Warren responded very quickly, was able to come the same day to take a look at and eventually repair a leaky roof. Very knowledgable and professional. And the leak is fixed!
Diane
Paul Williams got in touch when he said he would, gave the quote and did the job within reasonable time, somewhat set back by the weather. He was very easy to deal with and responded immediately to my emails. Full marks for that! I will use him again if I have a problem.
Hedli Tanner
Thoroughly recommend Paul. Contacted Paul after another roofer left us with a leaking flat roof and was unable to resolve the issue. Paul replaced the flat roof and no more leak. Would definitely use him again
Jennifer Simmonds
5 tiles replaced and gutter work including facias and gutter cleaning. Michael from MK maintenance carried out some work on my mum’s house done a great job and would highly recommend very clean and tidy and we would definitely use for further work and to recommend to family and friends thanks.
Michael Lorefice
If you are not happy, we will work closely with you and your expert to make things right.
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