The simple answer is no. They only charge for work carried out.

They will come round and have a look at the work you need doing and give you a price free of charge. There’s no obligation of any kind. With tree work especially, a site visit is the only way to give you an accurate price — access to the tree, what’s underneath it, and where the branches can safely come down all change the job, so nobody can price it properly over the phone.

Yes. Every tree surgeon we recommend is fully NPTC qualified, which is the industry standard certification for chainsaw work and working at height in trees.

They have a huge amount of knowledge and experience dealing with pretty much any tree or garden issue so you can rest assured you can ask them anything and they’ll be able to help. No matter if it is a simple job of cutting back some branches or a more complex job like removing a large tree in a tight space, they’ll be able to advise you on the best option to take to make sure your job is done properly and without any aggravation.

Yes. All our tree surgeons carry a minimum of £5 million public liability insurance, and we check their certificate before they become our expert.

This matters more with tree work than almost any other trade, because things fall. If a branch goes through a conservatory roof or a log lands on a car, their insurance covers putting it right — not you and not your home insurance. If a tree surgeon can’t show you their certificate, that risk lands on you.

Typically they aim to see you within 24 hours. Often if you call in the morning they can come round as soon as that afternoon. It just depends on the time and day you call.

If you have an emergency — storm damage, a tree that’s come down, or a branch hanging over a road or your house — they can prioritise and see you immediately.

Sometimes, and it’s worth knowing before you start. If your tree has a Tree Preservation Order on it, or your home is in a conservation area, you need written consent from the council before any work is carried out. Doing it without consent is a criminal offence carrying a substantial fine, and you can be ordered to plant a replacement.

Your tree surgeon will check this for you before any work starts, and can apply to the council on your behalf if consent is needed. Dead or dangerous trees are treated differently, but there are still notice requirements — so it’s always worth asking rather than assuming.

Yes. Branches are chipped and taken away and the site is left tidy — you shouldn’t be left with a garden full of timber to deal with.

If you’d like the logs kept for firewood, just say so when they quote, as most are happy to cut and stack them for you. Stump grinding is usually priced separately, so let them know at the quote stage if you want the stump gone as well as the tree.

No. If you request for them to come round to quote the work you require doing, it does not obligate you to use them in any way.

They simply offer this as a free service to introduce themselves, give you a pin point estimate and let their expertise and price speak for themselves.

You get a full 30 days guarantee on all work carried out.

Believe it or not, there’s no law requiring a tree surgeon to guarantee their work for more than 7 days, which is why we only accept tree surgeons who offer a minimum of 30. Meaning, they will come out free of charge and continue to work on the job until you are 100% happy, and if after the 30 days you are still not happy you will not pay anything.

My Trusted Expert make it easy to find the best local service experts in your area that have already been vetted and approved by us to guarantee you’ll receive quality products, a professional service and at the right price so you don’t have to waste hours searching hoping to find someone you can trust.

Absolutely! You can ask us any question you want through our live chat which you’ll find at the bottom right of every page or you can send us a message through our contact page.