Frequently Asked Questions About Our Roofer
Does your roofer charge a call out charge?
The simple answer is no.
Shaun and his team will come round and have a look at the work you need doing and if they cannot fix the work you will not be charge. They will give you a price and it is entirely up to you if you wish to use them going forward.
There’s no obligation of any kind. It’s just the best way for them to see the work you wish to have done and give you an accurate price.
Is your roofer fully qualified?
Yes. Shaun and his team have been fixing and repairing roofs for over 15 years and have been approved by Surrey Trading Standards as well as Confederation of Roofing Contractors. Shaun has huge amounts of knowledge and experience dealing with pretty much any roofing issue so you can rest ensure you can ask him anything and he’ll be able to help.
No matter if it is a simply job of replacing some broken tiles or a more complex job like a roof extension. Shaun will be able to advise you on the best option to take to make sure your roof is constructed properly and to regulation.
How quick can your roofer come out and see me?
Typically Shaun and his team try to see you within 24 hours. Often if you call in the morning they can come round as soon as that evening. It just depends on the time and day you call. If you have an emergency then they can prioritise and see you quicker.
If I request them to come round do I have to use your roofer?
If you request for them to come round to see the work you require doing, it does not obligate you to use them in any way.
They simply offer this as free service as a way to introduce themselves, give you a pin point estimate and let their expertise and price speak for themselves.
What is your roofers warranty on their work?
You’ll get 5+ years warranty on large repair work fulfilled by them and up to 20 years warranty when getting a complete new roof.
Meaning, whatever happens they’ll replace any tile or fix any problem free of charge in the unlikely event that quality issues arise from the work they have carried out.
Who are My Trusted Expert?
My Trusted Expert make it easy to find the best local service expert in your area that have already been vetted and certified by us to guarantee you’ll receive quality products, a professional service and at the right price so you don’t have to waste hours searching hoping to find someone you can trust.
I have other questions about your expert, can you help?
Absolutely! You can ask us any question through our live chat which you’ll find at the bottom right of every page or you can send us a message through our contact page here.
I don't live near Epsom! Do you have another expert near me?
Yes. We have roofing experts all over the UK which you can search by going to our roofing page.