Finding a good quality roofer is hard to come by these days. Knowing if they’ll have the experience to carry out the work, are reasonably priced, fully insured and will turn up when scheduled are constant concerns we all have.
That’s why at My Trusted Expert we’ve made it our mission to find the one truly exceptional and trusted roofer per town that ticks all the right boxes and are up to date with the very latest building regulations to make sure your job goes smoothly.
They go through our thorough 12 point qualification process to make sure they meet all our expectations which only 5% succeed and once they become our expert we constantly monitor them to ensure they are always delivering to the highest possible standards.
Many roofers charge a flat rate call out charge regardless if they fix your problem or not.
We don’t feel this is right. Why should you have to pay someone to come round and potentially leave you in the same position as you were before they even arrived. It’s not right.
That’s why we’ve made sure all our roofers do not charge a call out fee.
Meaning, they’ll come round to have a look at your problem and if they can fix it they’ll let you know the price to do it and its up to you if you’d like them to go ahead but if they can’t they’ll tell you there and then and you won’t be charged.
The only exception to the rule is for emergency late night call outs. Meaning, if you have a leak and need someone round at midnight to take a look.
Apart from this one exception you should never have to pay a call out fee when using our roofing experts.
Roofers, builders, electricians, plumbers or any type of company that conducts work in a home or commercial space for that matter is required to have Public Liability Insurance.
This covers property related things like a broken window or any damage to your home by the company’s employees. Meaning, if they accidentally damage your wall while constructing their scaffolding or break your chimney whilst replacing a tile, their insurance will cover the cost to put it right and not you or your home insurance.
If the roofer you use doesn’t have this in place you put yourself and family dangerously at risk should something happen while they work on your roof.
That’s why ALL our roofers have a minimum £2 Million Public Liability to ensure your safety.
To verify they have this type of cover, all our roofers have to provide us with their certificate or letter of acknowledgement by their insurer before they become our expert to prove they have public liability insurance and are fully covered.
Surprisingly, there’s no law that requires a roofer to warranty their work for more than 30 days.
However, we believe warranties are a vital part when getting any roofing work done.
Roofers committed to quality workmanship and customer satisfaction should warranty their work for longer which is why we only accept roofers who offer a minimum of 10 years for new roofs.
Plus when supplying a new roof they’ll warranty there work for the whole duration of the manufacturer warranty for the tiles. Meaning, they’ll come out and fix/replace any tile free of charge during the warranty period.
This way you’ll have the confidence of knowing your new roof is built properly and can be assured if any problems do occur, it won’t cost you anything.
Gary got in touch and came out for an initial quote. He was extremely professional and really helpful. Have booked him in to do our repair this week.
We were really pleased with the lads that renewed our flat roof.. They worked very hard.. Not stopping until they’d finished the job... They took photos of the roof so that we could see the final result.. A very professional job... Thank you Shaun....
From the first phone call to the follow up calls after the work was completed such a professional team . I can happily recommend to any one looking to have work done.
Really happy with company, great bunch of lads to deal with really good quality of workmanship
Im a builder and have used RFR several times and can recommend
Quite pleasant to deal with, very clean and tidy, pleased with the work and price. I have already recommended to friends.
I had RFR in to re set my ridge tiles. Couldn’t have been more happier with the outcome!
So far so good
The work has been carried out to professional standard, the guys were really friendly and carried out the work quickly with no issues. Great job!! Would definitely use again.
Shaun and sons team did a great job on our roof repairs and did exactly what was required. Very polite and a professional service. Very pleased
H10 provided a written quote promptly, their team and scaffloders were polite, prompt, tidy and took the time to explain and show what they were doing. All in all a hassle free and recommended service.
Mr S Fagan
Paul fixed storm damage to my roof. He gave a prompt quote and despite being very busy he repaired the roof in excellent time whilst keeping in contact. Paul was a pleasure to deal with and I would highly recommend his services.
Shaun and his colleagues were very professional and fixed our dangerously leaky garage roof (a complete replacement) in excellent time. We were sent images of their progress and they kept in contact at every stage. We would absolutely recommend them based on our experience. Thanks again, Shaun and Sons!
Mr. and Mrs. Pocklington
Mr short kindly visited during the weekend as a weekday was not convenient for me, offered really good advice and check on an existing flat room that had a leak. Identified problem very quickly that a previous builder had failed to see on numerous visits. Very pleased with the outcome and hopefully no future leaks.
Paul recently fitted a Velux roof light and undertook adjacent roof repairs. Hi attitude and expertise were great and would thoroughly recommend him for similar work. His pricing was fair and reasonable and was fully committed to making my installation waterproof before he left for the day-even though it was dark and raining!
Great service. Paul and his team came the day he said and completely removed and reset all the ridge using a dry fixing system so no more repointing. All this and a couple of other fixes done in a day and as quoted. Great bunch of lads, couldn't be happier.
Excellant service, very helpful with out leaking flat roof .professional job done ,fair price.Would highly recomend him.
The previous roofer i had supposedly fixed the job, but appeared he did not, kept promising to come back, but didn't, left water pouring through my bedroom roof . I contacted Paul returned my call swiftly, came out the following day as i could not make same day. Paul assessed roof and advised what needed to be done to fix the roof. Roof has been fixed 3 days now and we have had lots of heavy rain and i cannot see a drop. I am exceptionally please and will highly reccomend Paul, he is polite and he certainly knows his job. Many Thanks Paul !
Perfect service and quality job no mess and quick service excellent.
Paul looked at the work that needed doing the same day. Provided a quote the following day and completed within 3 days.Excellent job of lifting and rebedding the ridge tiles to our bungalow. Explained exactly the work to be carried out. A very trustworthy contractor ,clean and tidy. Would recommend without hesitation.
If you are not happy, we will work closely with you and your expert to make things right.