Finding a good quality roofer is hard to come by these days. Knowing if they’ll have the experience to carry out the work, are reasonably priced, fully insured and will turn up when scheduled are constant concerns we all have.
That’s why at My Trusted Expert we’ve made it our mission to find the one truly exceptional and trusted roofer per town that ticks all the right boxes and are up to date with the very latest building regulations to make sure your job goes smoothly.
They go through our thorough 12 point qualification process to make sure they meet all our expectations which only 5% succeed and once they become our expert we constantly monitor them to ensure they are always delivering to the highest possible standards.
Many roofers charge a flat rate call out charge regardless if they fix your problem or not.
We don’t feel this is right. Why should you have to pay someone to come round and potentially leave you in the same position as you were before they even arrived. It’s not right.
That’s why we’ve made sure all our roofers do not charge a call out fee.
Meaning, they’ll come round to have a look at your problem and if they can fix it they’ll let you know the price to do it and its up to you if you’d like them to go ahead but if they can’t they’ll tell you there and then and you won’t be charged.
The only exception to the rule is for emergency late night call outs. Meaning, if you have a leak and need someone round at midnight to take a look.
Apart from this one exception you should never have to pay a call out fee when using our roofing experts.
Roofers, builders, electricians, plumbers or any type of company that conducts work in a home or commercial space for that matter is required to have Public Liability Insurance.
This covers property related things like a broken window or any damage to your home by the company’s employees. Meaning, if they accidentally damage your wall while constructing their scaffolding or break your chimney whilst replacing a tile, their insurance will cover the cost to put it right and not you or your home insurance.
If the roofer you use doesn’t have this in place you put yourself and family dangerously at risk should something happen while they work on your roof.
That’s why ALL our roofers have a minimum £2 Million Public Liability to ensure your safety.
To verify they have this type of cover, all our roofers have to provide us with their certificate or letter of acknowledgement by their insurer before they become our expert to prove they have public liability insurance and are fully covered.
Surprisingly, there’s no law that requires a roofer to warranty their work for more than 30 days.
However, we believe warranties are a vital part when getting any roofing work done.
Roofers committed to quality workmanship and customer satisfaction should warranty their work for longer which is why we only accept roofers who offer a minimum of 10 years for new roofs.
Plus when supplying a new roof they’ll warranty there work for the whole duration of the manufacturer warranty for the tiles. Meaning, they’ll come out and fix/replace any tile free of charge during the warranty period.
This way you’ll have the confidence of knowing your new roof is built properly and can be assured if any problems do occur, it won’t cost you anything.
If you are not happy, we will work closely with you and your expert to make things right.